Exchange Policy

Exchange Policy

At Belova, we strive to ensure your complete satisfaction. Please review our Exchange Policy below to understand which products are eligible for exchange and how the exchange process works. This policy is based on the original source document with only the brand name changed to Belova.

Products Not Eligible for Exchange

To ensure the safety of our customers and maintain product quality, the following items cannot be exchanged:

  • Beauty products (including contact lenses).
  • Perfumes.
  • Personal care products.
  • Any product that has been opened or used.

Products Eligible for Exchange

The following products may be exchanged:

  • Electronic devices, provided they have not been opened or used and remain in their original condition as received.
  • Products with less than six (6) months remaining before their expiration date at the time of purchase.

Products with an expiration date of six (6) months or more from the purchase date are considered compliant with specifications and are not eligible for exchange.

How to Request an Exchange

To request an exchange:

  1. Contact our customer support team.
  2. Explain the reason for your exchange request.
  3. Provide clear photos of the product you wish to exchange.

Exchange Request Period

Exchange requests must be submitted within 7 days from the date you receive your order.

When Belova Covers the Exchange Shipping Cost

Belova will cover the exchange shipping cost if:

  • The product is damaged.
  • The product does not match the order placed.
  • The product has less than six (6) months remaining before its expiration date from the purchase date.

When the Customer Covers the Exchange Shipping Cost

The customer is responsible for the exchange shipping cost if:

  • The product is in good condition and matches the order.
  • The product has six (6) months or more remaining before its expiration date from the purchase date.

The customer is responsible for:

  • The shipping cost of returning the product for exchange (based on the applicable shipping carrier charges).
  • The shipping cost of delivering the replacement product after the returned product has been inspected.

Important Notice

After receiving the exchange shipping label, you must hand the product over to the shipping carrier within 3 days.

Please monitor our communications after submitting your exchange request to ensure you receive the shipping label on time. The shipping label will be issued within a maximum of 3 business days.