Refund Policy

Refund Policy

At Belova, our goal is your complete satisfaction. Please review our Refund Policy below to understand when you are eligible for a refund and how the refund process works. This policy is based on the original source document with only the brand name changed to Belova.

Eligible Refunds

You may be eligible for a refund in the following cases:

  • The product is damaged.
  • The product received does not match the order you placed.
  • An electronic device is unused, unopened, and returned in its original condition.
  • The product has less than six (6) months remaining before its expiration date at the time of purchase.

Products with an expiration date of six (6) months or more from the purchase date are considered compliant with specifications and are not eligible for a refund.

Non-Refundable Products

For hygiene and quality reasons, the following products are not eligible for a refund:

  • Beauty products (including contact lenses).
  • Perfumes.
  • Personal care products.
  • Any product that has been opened or used.

Refund Request

To request a refund:

  1. Contact our customer support team.
  2. Explain the reason for your refund request.
  3. Provide clear photos of the product you wish to return.

Refund Period

Refund requests must be submitted within 7 days from the date you receive your order.

Return Shipping Costs

Belova will cover the return shipping cost if:

  • The product is damaged.
  • The product does not match the order.
  • The product has less than six (6) months remaining before its expiration date.

The customer is responsible for the return shipping cost if:

  • The product is in good condition and matches the order.
  • The product has six (6) months or more remaining before its expiration date.

The applicable return shipping charges are determined according to the shipping carrier's rates.

Refund Processing

Once the returned product has been received and inspected, your refund will be processed within 7–14 business days.

Cash on Delivery (COD)

If your order was paid using Cash on Delivery (COD), the COD service fee will be deducted from your refund, as this fee covers a service that has already been provided.

Order Cancellation

Orders may be canceled for a full refund while their status is Pending (before processing begins).

If an order has already been processed and a shipping label has been issued, the order may still be canceled; however, the shipping label cost will be deducted from the refund.

Bundle Purchases

If you purchased a promotional bundle and return only part of it, the remaining products will be recalculated at their regular individual prices instead of the promotional bundle price.

Repeat Refund Requests

If a refund request for specific products has previously been approved under this policy, the same products are not eligible for a second refund request.

Promotional Gifts

  • Free gifts that are part of a promotional offer must be returned with the order to receive a full refund.
  • Complimentary promotional gifts automatically included with all orders do not need to be returned.

Important Notice

After receiving the return shipping label, you must hand the product to the shipping carrier within 3 days.

Please monitor our communications after submitting your refund request. The shipping label will be issued within a maximum of 3 business days.